1.  Sutton Lake is Alcohol free because it is owned by the Army Corps of Engineers.  That being said we do not check your coolers and the Army Corps of Engineers does not have the right to check your coolers either! 
2. Weather related cancellations are the only ones that are entitled to a 100% refund if you cancel for any reason the day of or the day before there will be no refund.
3. A boater's safety card is required for those born after 1989 and it is free to obtain just follow the directions in the email otherwise we can do this the day of just please arrive 15-30 minutes early if you go this route.
4. Boat gets a full tank of gas and the renter is responsible, financially, for the fuel after the reservation.

Miss Audrey Policies

WV HOUSEBOAT VACATIONS

Frequently Asked Questions

Q: Is any special licensing required to rent and operate a houseboat?

A: To rent a houseboat, you must be at least 21 years old.  To operate the boat, you must have a valid driver’s license.  If born after December 31, 1986, you also need a Boater’s Safety Card.  A free Boater Safety online course is available at http://www.boatus.org/westvirginia/.  If needed, we can issue a temporary Boater’s Safety Card for use during your rental.

Q: What is the maximum occupancy of the boat?

A: The maximum occupancy of the boat is 10 people but there is sleeping for only 8.  Bedding is provided for the four queen sized beds (sheets, pillows, and blanket); no additional bedding is provided.  For additional guests, you will need to bring a sleeping bag/air mattress, etc.  The living area has a couch but no sleeper sofa.  

Q: How much water is on the boat?  Is it drinkable?

A: The boat has a 300 gallon fresh water tank that is filled prior to your departure with chlorinated city water that is drinkable.  All faucets and the shower pull from this fresh water tank.  We recommend conserving water.  If you have a full boat for a week-long stay, we recommend scheduling a mid-week fill-up.  

Q: We rented a houseboat at another marina and we couldn’t put toilet paper in the toilet.  Do you have the same policy?

A: Yes, we do.  Marine toilets are very easily clogged.   To save headaches for everyone, we provide a covered waste basket for toilet paper, tissues, etc.  The toilet is for human waste only.

Q:  How large is the waste holding tank?

A: The waste tank holds 400 gallons and is sufficient for a full boat out for an entire week.     

Q: What if there is bad weather?

A: If wind speed is above 12 mph (determined by the windsock flying at the marina) then you must wait for calm winds to depart with the boat.  If you are on the lake, the safest place for you and your crew is secured in a cove.

Q: Someone in my party has a CPAP machine.  Is there a plug-in for it?

A: As long as the generator is running, the boat will have electrical power.  There are no electrical outlets in the bedrooms, but there are outlets in the hallway and bathrooms.  You will need to bring a short extension cord to reach an outlet from a bedroom.  

Q: What if there is an emergency while we are on the lake?  

A: If there is a medical or other emergency, call 911.  Emergency services for the lake are provided through 911.  We also advise bringing or renting a pontoon boat or other smaller vessel so that you can quickly seek help if needed.  Cell service may only be available in the coves closest to the marina.  We suggest checking for cell service prior to securing your boat for the evening.  Our boats do not have a ship to shore radio.

Q: Is there cell phone service on the lake?

A: If you wish to have communication with the marina or outside world during your rental, we recommend that someone in your party have a cell phone with AT&T or Sprint service.  With AT&T or Sprint, you will get a cell signal on a good portion of the lake.    

Q: Someone in my party has a wheelchair.  Is the boat handicap accessible?

A: Our houseboats are not handicap accessible.  

Q: Not everyone in my party will be arriving at the same time.  What do we do?

A: If you have late joiners and have already departed with the houseboat, there are a couple options:  

1. If you have your own small boat, or rent one of our pontoons, then you may come in to the marina at your convenience and pick them up. 
2. You may drive the houseboat back to the no wake zone adjacent to the marina and we will bring your party out to meet you (9:00 a.m. – 6:00 p.m.).
3. We offer one free trip for delivery of guests to either Wolf Creek or Lower Flatwoods Run (9:00 a.m. – 6:00 p.m.).  Additional trips are $50/trip to either of these locations.  Delivery is not available to any other points on the lake.  

Q: Do you offer a discount off your other rentals to houseboat guests?

A: We offer a reduced rental rate off standard pontoons, kayaks, paddleboards, and Paradise Pads when rented for the entire duration of your houseboat rental.  These rentals may be kept overnight with your houseboat.  Standard Pontoons are available for $365+tax+fuel for an entire mid-week or week-end rental or $595 for a weekly rental.  Kayaks, paddleboards, and Paradise Pads are available for $85+tax for an entire mid-week or week-end rental or $125 for an entire week.   Jet Ski and Craig Cat rentals are available at a 20% discount off normal rental rates.  Jet Skis and Craig Cats may not be kept overnight with the houseboat.  Delivery/pick-up of a rental is available at Wolf Creek or Lower Flatwoods Run only.  

Q: What if we have little or no boating experience?     

A: If you are not comfortable operating the houseboat, then there are a couple options:

1. You may keep the boat moored at the marina and explore the lake in a smaller vessel.  Ask for a copy of our dock side houseboat rental brochure which details special pricing for a dock side rental. 
2. We can take the boat up the lake and secure it for you in one of the coves closest to the marina.  You will want to bring or rent a smaller vessel to explore the lake.

Q: Some of my party would like to come in to the marina during the rental.   

A: If you anticipate wanting or needing to go back and forth from the marina during your stay, we recommend a smaller vessel to do so (yours or ours).  Houseboat guests may rent a standard pontoon for $365 for an entire mid-week or week-end rental.  The houseboat may only be docked at the marina by our staff and docking must be pre-scheduled.  With a pontoon, you can come and go from the marina at your leisure during daylight hours.  There is no night navigation by rental pontoons or houseboats.  

Q:  If I choose the pre-boarding option, can we depart when we arrive instead of the next day?

A: With pre-boarding, we make the houseboat available to you 5:00-6:00 p.m. the evening before your scheduled departure.  Your entire party does not need to arrive by 6:00 p.m., just one person that we can go over the boat with (lights, heat, a/c, etc.).  We never send a houseboat out on the lake in the evening because you need time to get up the lake and get the boat tied off before dark.  Plus, our insurance does not cover night navigation.  You will be first in line for departure the next morning.  

Q: What is the age and condition of your boats?

A: All three of our houseboats are identical in floor layout, design, and amenities.  They are either 2001 or 2002 models that have been regularly updated.  Maintenance is a regular ongoing activity.  We are proud of our boats and work hard to keep them properly maintained.

Q: Is there Television or Internet service on the boat?